I have some questions. How can I contact you?

Our customer happiness team is ready to assist you Monday-Friday from 9am - 5pm EST.

Email is the quickest way to get in touch with us! A real person will be sure to get back to you within 24 business hours, so please only try to email once. If you have any questions or concerns about your order, feel free to email us at support@fractureme.com.

Providing the information below in your email will help us get your problem resolved as speedily and effectively as possible!


Order number

A detailed description of any issue(s) with your order.


If this pertains to the Fractures you have received, please send along any photos of the physical glass prints (Fractures) in question.

Note: If your Fracture has been broken in shipment, please also send a picture of the packaging along with the damaged product.

You can also catch us during our office hours Monday - Friday 9am-5pm at  888.675.8044. If you call to ask about your order or get more information, please be patient if our phone line is busy (especially during peak hours). All orders must be placed through the website.

In the meantime, please feel free to check out our Help Center, where you can find answers to your questions and step-by-step guides.